As a Knowledge Management Professional, you may have seen first hand how a well-functioning intranet can transform an organization. A properly designed intranet should serve as not only a practical tool, but also a knowledge hub that empowers employees to excel in their work. This, in turn, can elevate both customer and employee experiences. In this article, we will share our perspective on the importance of an intranet as a central source of organizational insight and the features that make it an invaluable asset for any organization.
Once upon a time, in the land of corporate networks, there was the intranet. This private computer network was designed to facilitate internal communication and information sharing within an organization, acting as a central hub where employees could access organizational policies, procedures, and essential information.
But in our ever-evolving world, it’s not enough just to have a functional intranet. It should serve as a knowledge hub for the organization, acting as the primary resource for all organizational insight. A recent survey revealed that workers often feel underutilized and spend time searching for information, which negatively impacts their productivity. A well-designed intranet can be the key to unlocking higher productivity and job satisfaction for employees. (source)
So, what are the secret ingredients to creating an effective intranet?
Intelligence:
In today’s fast-paced world, employees need relevant information at their fingertips. An intelligent intranet offers personalized content and recommendations based on an employee’s job function and interests, ensuring they can access pertinent information quickly and efficiently.
Corporate Gathering Place:
An intranet should be more than just a repository of documents; it should be a place where employees can connect, share ideas, and collaborate. This fosters a sense of community and promotes innovation within the organization.
Pan-Organizational Experience:
Inclusivity and cohesion are essential for any organization. A successful intranet should be accessible to all employees, regardless of their location or job function, ensuring a consistent user experience for everyone.
Management by a Team of Representatives:
The most effective intranets are managed by a team of representatives from each department within the organization. This approach ensures that content is up-to-date, relevant, and accurate, making the intranet a trusted resource for all employees.
Digital Twin of Your Organization:
An intranet should act as a digital twin of your organization, with each functional area represented. By tailoring the intranet experience for each employee, you can enhance their productivity and job satisfaction.
However, there’s a common pitfall when constructing an intranet: treating it as merely an IT compliance activity. An intranet is much more than just a checkbox on a list; it is a valuable asset that can enhance both customer and employee experiences.
A well-designed intranet improves customer and employee experiences by serving as THE knowledge hub for your organization. By offering personalized content and recommendations, functioning as a corporate gathering place for knowledge and insight, and providing a pan-organizational experience, your intranet will transform into an invaluable asset to your organization. It’s essential to avoid the error of treating it as just an IT compliance activity and instead focus on building an intranet that enhances organizational productivity and job satisfaction.
At Asponte Technology, we are a team of experts who can help you develop an intranet that serves as a valuable asset to your organization. We understand the unique needs of each organization, and we’re here to guide you in creating an intranet that meets your specific requirements.
